Being Open
Introduction:
Communicating honestly and sympathetically with patients and their families when things go wrong is a vital component in dealing effectively with errors or mistakes in their care. The NPSA’s Being Open policy is part of a national drive to help healthcare staff with this difficult task.
The Being open policy advises healthcare staff to apologise to patients, their families or carers if a mistake or error is made that leads to moderate or severe harm or death, explain clearly what went wrong and what will be done to stop the problem happening again.
Training tools and resources to help staff put policies into practice are now available and include the Being Open e-learning toolkit
The Being open e-learning toolkit provides an overview of the key principles and ‘do’s and don’ts’ of Being open plus some interactive case studies so that staff can practice what they have learnt.
Target Audience: All members of staff
Course content:
This programme has four modules:
1. What is Being Open?
2. Why is it important to be open?
3. How do I communicate openly?
4. How can I expect to put Being Open into practice?
Expected duration of the programme:
The Being Open e-learning toolkit is part of a blended programme of learning that can take from 10 hours to several days. For more information about the other components of Being Open please click here
Content mapping:
The programme has been mapped to KSF, NHSLA Risk Assessment standards, CNST (General Standards) and Standards for Better Health
To find out more about this or any of our other programmes please contact the unit on:
T: 0845 330 6507